{"id":6559,"date":"2025-06-18T13:14:02","date_gmt":"2025-06-18T11:14:02","guid":{"rendered":"https:\/\/www.anova-hotel.com\/?page_id=6559"},"modified":"2025-06-18T18:09:56","modified_gmt":"2025-06-18T16:09:56","slug":"cgv","status":"publish","type":"page","link":"https:\/\/www.anova-hotel.com\/en\/cgv\/","title":{"rendered":"GENERAL TERMS AND CONDITIONS"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"6559\" class=\"elementor elementor-6559\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9f1f65c e-con-full e-flex e-con e-parent\" data-id=\"9f1f65c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8ce5408 elementor-widget elementor-widget-heading\" data-id=\"8ce5408\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">GENERAL TERMS AND CONDITIONS<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2053f46 e-con-full e-flex e-con e-parent\" data-id=\"2053f46\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9e5ac93 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"9e5ac93\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3 data-start=\"196\" data-end=\"226\">1. Field of application<\/h3><p data-start=\"227\" data-end=\"419\">These General Terms and Conditions govern the booking of rooms, the provision of services (accommodation, catering, spa, ancillary services) and any other services offered by Anova H\u00f4tel &amp; Spa.<\/p><h3 data-start=\"426\" data-end=\"446\">\u00a0<\/h3><h3 data-start=\"426\" data-end=\"446\">2. Booking<\/h3><p data-start=\"448\" data-end=\"619\"><strong data-start=\"448\" data-end=\"468\">2.1 Confirmation<\/strong><br data-start=\"468\" data-end=\"471\" \/>Reservations become effective after written or electronic confirmation from the hotel. A deposit or guarantee will be required at the time of booking.<\/p><p data-start=\"621\" data-end=\"857\"><strong data-start=\"621\" data-end=\"649\">2.2 Online booking<\/strong><br data-start=\"649\" data-end=\"652\" \/>Bookings via the official website or partner platforms require immediate payment or a deposit depending on the fare selected. If payment is refused, the booking may be cancelled.<\/p><p data-start=\"859\" data-end=\"1042\"><strong data-start=\"859\" data-end=\"884\">2.3 Bank guarantee<\/strong><br data-start=\"884\" data-end=\"887\" \/>A valid bank card is required on arrival. A deposit of approximately \u20ac90 may be taken to cover any consumption or damage.<\/p><h3 data-start=\"1049\" data-end=\"1076\">\u00a0<\/h3><h3 data-start=\"1049\" data-end=\"1076\">3. Rates &amp; payments<\/h3><ul data-start=\"1078\" data-end=\"1372\"><li data-start=\"1078\" data-end=\"1196\"><p data-start=\"1080\" data-end=\"1196\"><strong data-start=\"1080\" data-end=\"1112\">Payment methods accepted :<\/strong> bank cards (Visa, MasterCard, American Express), cash (up to \u20ac1,000).<\/p><\/li><li data-start=\"1197\" data-end=\"1303\"><p data-start=\"1199\" data-end=\"1303\"><strong data-start=\"1199\" data-end=\"1222\">Payment of the balance :<\/strong> to be paid on the day of departure or in accordance with the specific terms of the tariff chosen.<\/p><\/li><li data-start=\"1304\" data-end=\"1372\"><p data-start=\"1306\" data-end=\"1372\"><strong data-start=\"1306\" data-end=\"1317\">Taxes :<\/strong> tourist tax is payable in addition (\u20ac1.76\/adult\/night).<\/p><\/li><\/ul><h3 data-start=\"1379\" data-end=\"1404\">\u00a0<\/h3><h3 data-start=\"1379\" data-end=\"1404\">4. Arrival &amp; departure<\/h3><ul data-start=\"1406\" data-end=\"1621\"><li data-start=\"1406\" data-end=\"1495\"><p data-start=\"1408\" data-end=\"1495\"><strong data-start=\"1408\" data-end=\"1422\">Check-in :<\/strong> from 4pm (reception open from 8am to 10pm depending on the day).<\/p><\/li><li data-start=\"1496\" data-end=\"1528\"><p data-start=\"1498\" data-end=\"1528\"><strong data-start=\"1498\" data-end=\"1513\">Check-out :<\/strong> before 11.00 am.<\/p><\/li><li data-start=\"1529\" data-end=\"1621\"><p data-start=\"1531\" data-end=\"1621\">In the event of late arrival (after 10pm), please inform the hotel at least 72 hours in advance.<\/p><\/li><\/ul><h3 data-start=\"1628\" data-end=\"1672\">\u00a0<\/h3><h3 data-start=\"1628\" data-end=\"1672\">5. Accommodation, services &amp; facilities<\/h3><p data-start=\"1674\" data-end=\"1893\"><strong data-start=\"1674\" data-end=\"1690\">5.1 Bedrooms<\/strong><br data-start=\"1690\" data-end=\"1693\" \/>The hotel offers 40 individually decorated rooms and suites, ranging in size from 20 to 65 m\u00b2, with premium bedding, flat-screen TV, safe, desk, hairdryer, bathrobes and free Wi-Fi connection.<\/p><p data-start=\"1895\" data-end=\"2114\"><strong data-start=\"1895\" data-end=\"1932\">5.2 Breakfast &amp; catering<\/strong><br data-start=\"1932\" data-end=\"1935\" \/>Buffet breakfast served from 8am to 10am (\u20ac19 to \u20ac20.50 for adults, \u20ac8 to \u20ac9 for children). Restaurant and bar open for lunch and dinner. Room service available.<\/p><p data-start=\"2116\" data-end=\"2248\"><strong data-start=\"2116\" data-end=\"2131\">5.3 Parking<\/strong><br data-start=\"2131\" data-end=\"2134\" \/>Private car park or garage on site, at a rate of \u20ac10 to \u20ac12\/night depending on the season. Unsupervised but secure parking.<\/p><p data-start=\"2250\" data-end=\"2404\"><strong data-start=\"2250\" data-end=\"2265\">5.4 Animals<\/strong><br data-start=\"2265\" data-end=\"2268\" \/>Pets allowed on request (max. 2) for a supplement of \u20ac15\/night. Service animals are accepted free of charge.<\/p><p data-start=\"2406\" data-end=\"2713\"><strong data-start=\"2406\" data-end=\"2429\">5.5 Spa &amp; well-being<\/strong><br data-start=\"2429\" data-end=\"2432\" \/>Access to the spa (indoor pool, jacuzzi, sauna, hammam) included until 2pm. After 2pm, access is available at an additional cost (approx. \u20ac20\/person\/day). Treatments and massages available on reservation. Access for adults only; children under 16 must be accompanied.<\/p><p data-start=\"2715\" data-end=\"2918\"><strong data-start=\"2715\" data-end=\"2747\">5.6 Additional services<\/strong><br data-start=\"2747\" data-end=\"2750\" \/>Services available: ski hire, ski passes, ski shop, transfers (station or airport), local shuttle, seminar rooms, babysitting, laundry, concierge.<\/p><h3 data-start=\"2925\" data-end=\"2959\">\u00a0<\/h3><h3 data-start=\"2925\" data-end=\"2959\">6. Cancellation &amp; amendment<\/h3><ul data-start=\"2961\" data-end=\"3420\"><li data-start=\"2961\" data-end=\"3137\"><p data-start=\"2963\" data-end=\"3137\"><strong data-start=\"2963\" data-end=\"2985\">Flexible rates:<\/strong> Cancellation\/amendment free of charge up to 2 days before arrival (or 5 days in July, August and September). Beyond that date, 100 % of the amount will be charged.<\/p><\/li><li data-start=\"3138\" data-end=\"3259\"><p data-start=\"3140\" data-end=\"3259\"><strong data-start=\"3140\" data-end=\"3170\">Non-refundable rates :<\/strong> The full amount will be deducted at the time of booking. No exchange or refund possible.<\/p><\/li><li data-start=\"3260\" data-end=\"3333\"><p data-start=\"3262\" data-end=\"3333\">There is no refund for late arrivals or early departures.<\/p><\/li><li data-start=\"3334\" data-end=\"3420\"><p data-start=\"3336\" data-end=\"3420\">All changes are subject to availability and possible price adjustments.<\/p><\/li><\/ul><h3 data-start=\"3427\" data-end=\"3443\">\u00a0<\/h3><h3 data-start=\"3427\" data-end=\"3443\">7. Groups<\/h3><p data-start=\"3444\" data-end=\"3637\">For bookings of 5 rooms or more: deposit of 50 % on booking, balance one week before arrival. No refund for cancellations made less than one month before the scheduled arrival date.<\/p><h3 data-start=\"3644\" data-end=\"3662\">\u00a0<\/h3><h3 data-start=\"3644\" data-end=\"3662\">8. Insurance<\/h3><p data-start=\"3663\" data-end=\"3904\">It is advisable to take out travel insurance covering cancellation, accidents or incidents related to skiing, as well as any health restrictions. The hotel declines all responsibility in the event of non-insurance.<\/p><h3 data-start=\"3911\" data-end=\"3945\">\u00a0<\/h3><h3 data-start=\"3911\" data-end=\"3945\">9. Responsibility &amp; safety<\/h3><p data-start=\"3946\" data-end=\"4213\">The hotel cannot be held responsible for loss, theft or damage to personal belongings. Children under the age of 16 must be accompanied in the spa. Compliance with current safety regulations (emergency exits, smoke detectors, etc.) is compulsory.<\/p><h3 data-start=\"4220\" data-end=\"4250\">\u00a0<\/h3><h3 data-start=\"4220\" data-end=\"4250\">10. Personal data<\/h3><p data-start=\"4251\" data-end=\"4523\">The personal data collected is used exclusively to manage bookings and customer relations. In accordance with the RGPD, you have the right to access, modify, rectify and delete your personal data by sending a simple request to : <a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"4503\" data-end=\"4523\">info@anova-hotel.com<\/a><\/p><h3 data-start=\"4530\" data-end=\"4553\">\u00a0<\/h3><h3 data-start=\"4530\" data-end=\"4553\">11. Force majeure<\/h3><p data-start=\"4554\" data-end=\"4750\">Neither the hotel nor the customer can be held responsible if the reservation cannot be honoured due to force majeure (natural disaster, pandemic, transport disruption, etc.).<\/p><h3 data-start=\"4757\" data-end=\"4774\">\u00a0<\/h3><h3 data-start=\"4757\" data-end=\"4774\">12. Disputes<\/h3><p data-start=\"4775\" data-end=\"5025\">In the event of a dispute, an amicable solution will first be sought. Failing this, the customer may refer the matter to a consumer ombudsman within one year. The applicable law is French law; the competent courts are those of Gap.<\/p><h3 data-start=\"5032\" data-end=\"5053\">\u00a0<\/h3><h3 data-start=\"5032\" data-end=\"5053\">13. Acceptance<\/h3><p data-start=\"5054\" data-end=\"5235\">All reservations imply full acceptance of these terms and conditions. In the event of non-compliance, the hotel reserves the right to exclude the customer without compensation.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>1. Domaine d\u2019application Les pr\u00e9sentes CGV r\u00e9gissent la r\u00e9servation de chambres, la fourniture de services (h\u00e9bergement, restauration, spa, services annexes) et toute autre prestation propos\u00e9e par l\u2019Anova H\u00f4tel &amp; Spa. \u00a0 2. R\u00e9servation 2.1 ConfirmationLa r\u00e9servation devient effective apr\u00e8s confirmation \u00e9crite ou \u00e9lectronique de l\u2019h\u00f4tel. Un acompte ou une garantie sera exig\u00e9 lors de la [&hellip;]<\/p>\n","protected":false},"author":13,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-6559","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.anova-hotel.com\/en\/wp-json\/wp\/v2\/pages\/6559","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.anova-hotel.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.anova-hotel.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.anova-hotel.com\/en\/wp-json\/wp\/v2\/users\/13"}],"replies":[{"embeddable":true,"href":"https:\/\/www.anova-hotel.com\/en\/wp-json\/wp\/v2\/comments?post=6559"}],"version-history":[{"count":22,"href":"https:\/\/www.anova-hotel.com\/en\/wp-json\/wp\/v2\/pages\/6559\/revisions"}],"predecessor-version":[{"id":6645,"href":"https:\/\/www.anova-hotel.com\/en\/wp-json\/wp\/v2\/pages\/6559\/revisions\/6645"}],"wp:attachment":[{"href":"https:\/\/www.anova-hotel.com\/en\/wp-json\/wp\/v2\/media?parent=6559"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}